Venue Policies

All guests are subject to bag searches and various levels of screening subject to artist or management discretion. Please visit the Security & Bag Policy page to view our Clear Bag Policy.

To enable a contactless experience, we've gone cashless! All points of sale will only accept credit, debit, or mobile pay. Got cash? Convert cash, dollar for dollar with no charges, to a prepaid debit card at the main merchandise stand inside the venue at the bottom of Gate 2 ramp.

All children age 2 and under are allowed in for free.

For day of show information, visit the Day of Show website.

Ticket holders will enter at Gate 1 (intersection of Cabarrus and McDowell St). Please note, if Gate 1 is closed, Fast Lane will enter at Gate 2 (intersection of McDowell and Lenoir St).

The Red Hat Amphitheater offers a variety of food, beer, and wine for sale

Identification is not required to enter the venue.

Lawn chairs now available for rent in advance and on site. Inventory is limited, preorder here to guarantee one for the show. Personal lawn chairs are not allowed in the venue.  *Please note lawn chairs will not be rented out for Carolinadaze, Band Together (Mighty Giveback and Music for the Mountains) or IBMA Bluegrass Live! and personal lawn chairs are not allowed inside the venue.

No Overnight Camping Allowed. If lining up during the day, bring water/sunscreen, as shade is limited. There is no access to restrooms before the doors open for an event.

Select shows will have a General Admission pit. The pit will be sectioned off with no seats as it will be standing room only.

Re-entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

(Those with a detachable lens) and video/audio recording devices are not permitted inside the amphitheater. The policy on non-professional cameras differs from show to show depending on each band's preference

Smoking is not permitted inside the amphitheater. A smoking section is provided outside Gate 4.

Red Hat Amphitheater is apart of the Sip N' Stroll Downtown Social District.

• Sip N' Stroll drinks may be purchased here. Drink Responsibly - be 21.
• Outside beverages are not allowed in Red Hat Amphitheater.
• Alcoholic beverages must:
  • Only be in designated social district containers.
  • Only be possessed and consumed during the days and hours set by the City:
    • Seven days a week from 11:00 a.m. to 10:00 p.m.
• A single patron cannot be sold or delivered alcoholic beverage drinks in excess of:
  • Not more than two alcoholic beverage drinks at one time if any of the following: Beer or Wine.
  • Not more than one alcoholic beverage at one time if an alcoholic beverage drink contains liquor.
• A person must dispose of any alcoholic beverage before exiting the social district unless entering a business within the social district that allows alcoholic beverages to be brought inside the business.

All performances go on rain or shine. Updates will be provided day-of-show via social media: Instagram | Twitter | FaceBook

Located at the Red Hat Amphitheater Box Office for picking up tickets the night of the show and is open on show days, 2-9 PM